Ultramar NorthCom
BPO, Customer Experience, Back Office Escalations
Ultramar NorthCom S.A.S. is the first and only Colombian company specializing in BPO, Customer Experience, complex escalations, and bilingual collections, operating 24/7 from Cúcuta, Norte de Santander.
Our strategic location allows us to offer airlines, travel agencies, banks, fintechs, telecommunications operators, and public service companies in the United States and Europe a level of service fully aligned with Anglo-Saxon market standards, combined with a significantly more competitive cost structure than that of the main traditional hubs.
For multinationals seeking to optimize their global operations without compromising quality or compliance. Ultramar NorthCom represents the most efficient and professional nearshore option available on the continent today.
Why choose Cúcuta as the outsourcing hub for your business? Read more.
Other Services
Compensation and Refund Management
Complete administration of refunds, compensation for delays, overbooking, or services not provided, with standardized processes and regulatory compliance for airlines and travel agencies.
Collections & Payment Processing
Multichannel sales acquisition and closing, up-selling/cross-selling, service quality audits, and strategic consulting on customer experience optimization and operating cost reduction.
Inbound/Outbound Sales, CX Auditing
Early and late collection, payment agreements, card and digital wallet processing, with a focus on effective recovery and positive customer experience for banks, fintechs, and utilities.
Obtain our services.
For Partnership
Schedule an appointment.
If you are responsible for Customer Experience, Operations or Procurement at your company, schedule a private 30-minute virtual call with Ultramar NorthCom’s senior leadership.
This short conversation is the first step toward a prosperous and long-lasting commercial partnership, one that forward-thinking global enterprises are already exploring through low-risk pilot programs.
Availability is strictly limited. Click below to reserve your confidential slot — we will confirm within 12 hours.
You can also contact us by email at partnership@ultramarnorthcom.com
Join the nearshore team that global companies are choosing in 2026
If you are bilingual (Spanish-English B2 or higher), love delivering outstanding customer experiences and want to grow your career in a modern, stable and rapidly expanding operation, Ultramar NorthCom is looking for you. We are actively hiring agents, team leaders and quality analysts for our 24/7 bilingual contact center in Cúcuta, offering competitive salaries, full legal benefits, ongoing training, English certification with us, support and real opportunities for promotion in an international environment.
Take the first step toward working with some of the world’s leading brands — apply today and be part of the new nearshore reference in Latin America.
Apply now.
Or send an email with the subject line “Job Application” to contact@ultramarnorthcom.com
For industries only*
Let’s start a conversation that can change your outsourcing strategy forever.
Whether you are exploring a strategic partnership, evaluating a low-risk pilot, or simply curious about the most competitive nearshore operation emerging in Latin America in 2026, we are ready to listen.
Drop us your details and a short message – our leadership team personally reviews every inquiry and will reply within 24 hours.
We look forward to showing you why global enterprises are quietly moving their attention to Cúcuta.
Or email us at partnership@ultramarnorthcom.com with the subject line “Partnership.”