Who are we?
Ultramar NorthCom is a BPO, Customer Experience and Back Office provider established in San José de Cúcuta, Norte de Santander, Colombia. Founded by industry specialists, the company leverages proven expertise in high-complexity operational delivery to position Cúcuta as the most competitive and cost-effective nearshore hub for global enterprises in the aviation, banking and financial services sectors. Its dual corporate mission combines superior operational performance and measurable value creation for clients with a deliberate social impact strategy: becoming the largest direct employer in the region and driving formal, high-quality job opportunities for the youth of San José de Cúcuta and its surrounding areas.
Vision
To establish San José de Cúcuta as Latin America’s leading nearshore hub for high-value BPO, Customer Experience and Financial Back Office operations, recognized globally for operational excellence, cost competitiveness and world-class talent, while transforming the city into a benchmark of sustainable economic development and youth employment in Colombia.
Mission
To deliver specialized, technology-enabled BPO and CX solutions that exceed the performance, quality and cost expectations of global enterprises in aviation, banking and financial services, while generating the largest number of formal, stable and career-oriented jobs in Norte de Santander. We achieve this by combining deep industry expertise, seamless integration with client systems, continuous innovation and an unwavering commitment to the professional growth and economic inclusion of the youth of San José de Cúcuta.
