Our services
Expertise in.
Ultramar NorthCom offers specialized BPO, Customer Experience, and Back Office services for the airline, banking, and financial services sectors. We offer omnichannel customer service, escalation management, rescheduling, collections, reconciliations, fraud prevention, and high-volume financial processes, with operations 100% tailored to each client's needs. We have extensive certified experience in the sector's main global systems: GDS (Amadeus, Sabre, and Travelport), core banking and fintech (Temenos, Fiserv, FIS, Oracle Financials, and SAP), as well as leading customer experience platforms (Salesforce Service Cloud, Zendesk, and Genesys Cloud). This allows us to quickly integrate complex operations, ensure 24/7 service continuity, and deliver measurable results in cost reduction, NPS improvement, and operational efficiency.
How do we implement it?
Next, our SRH plan: Setting, Reaching, and Hosting, based on three phases.
In the first phase, Setting, we implement a pilot plan, where the commercial approach begins.
In our second phase, Reaching, we will achieve the initial goals.
Hosting is our final phase and our goal as a company: we will host the account's business line.
Pilot programs
Our Pilot Program (3–6 months) is the first step toward a long-term strategic partnership. It consists of a reduced-volume operation (20– 50% of a full outsourced scope) that mirrors the processes, quality standards, SLAs, tools and reporting of a complete production environment. This controlled phase allows you to validate our operational excellence, cultural fit, integration with your systems (Amadeus, Sabre, Travelport, Temenos, Fiserv, FIS, Salesforce, Genesys, etc.) and measurable results in cost reduction and customer satisfaction — with minimal risk and full transparency — before scaling to a complete outsourced alliance.
Ramp-Up & Stabilization
Ramp-Up & Stabilization (3–9 months) This is the controlled transition to full production. We progressively migrate the remaining volume and/or additional processes, lines of business, or regions until reaching 100 % of the agreed scope. During this stage we complete knowledge transfer, scale recruitment and training, fine-tune workflows, stabilize all KPIs, and establish formal governance (weekly operational reviews and monthly Steering Committee). The goal is to deliver a mature, fully stable operation running at target productivity, quality, and cost levels, ready for long-term partnership.
Partnership & Expansion
This is the long-term alliance phase. The operation runs as a seamless extension of your business with committed volumes, preferential pricing, continuous improvement programs, and shared incentives (gain-sharing on NPS, FCR, or additional savings). We jointly explore expansion opportunities—new services, geographies, or business lines—while maintaining C-level governance and right of first refusal on future projects. Ultramar NorthCom becomes your strategic nearshore partner, fully aligned with your growth and transformation goals.